Refund & Cancellation Policy

Vedum Studio provides custom, made-to-order digital services. Because work is tailored to each client, once project work has begun, payments are non-refundable in line with the conditions below. This policy is reviewed on every project and is binding on both parties.

If a project is canceled within 24 hours of the advance payment and before any substantive work has started, a refund of the advance payment may be issued minus any transaction or processing fees already incurred.

If the project is canceled after 24 hours but before work begins, a refund of the advance payment may be considered minus a consultation and administrative fee of ₹1,000 (or equivalent in the payment currency) plus any transaction or processing costs.

Once project work has commenced in any form (strategy, design, planning, or development), the advance payment becomes non-refundable because resources, time, and effort have been allocated to the project.

Refunds are not available for completed design work, completed development work, delivered source files, delivered websites, or any approved deliverables.

If a delivered deliverable does not match the agreed scope, Vedum Studio will make reasonable efforts to correct the issue within the revision limits of the selected package, at no additional cost.

If a deliverable remains materially non-conforming after reasonable correction attempts, and we are unable to resolve it, a partial refund may be offered at our discretion, capped at the value of the non-conforming portion.

Approved refunds are processed within 7 to 10 business days of approval.

Refunds are issued to the original payment method used at the time of purchase. For international payments, the refund is issued in the original transaction currency where supported; otherwise the equivalent in your local currency.

Refund processing timelines may be affected by the issuing bank or payment provider, which is outside our control.

If Vedum Studio cancels a project and work has not yet been delivered, any advance payments received for uncompleted work will be refunded in full within 7 to 10 business days.

If the client becomes unresponsive for 30 days or more, or fails to provide required materials, the project may be paused or closed. Payments already received remain non-refundable in line with this policy.

Refunds do not cover third-party expenses already paid by Vedum Studio, including domain registrations, hosting services, software licenses, premium plugins, paid APIs, or advertising expenses.

We ask that clients contact Vedum Studio directly at [email protected] to resolve any concern before initiating a payment dispute or chargeback. A chargeback filed without first contacting us may delay resolution.

To request a refund, email [email protected] with your name, invoice or payment reference, and the reason for the request. We will review and respond within 3 business days.